Returns & Exchanges
At Sunnamusk, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, you can return your unopened and unused products within 14 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your item is in its original, sealed packaging and has not been used, as we cannot accept returns for opened beauty products due to hygiene reasons.
Contact Support
Email our customer service team with your order number and reason for return to receive a unique Return Authorization Number and the correct return address.
Secure Packaging
Carefully pack your items in their original shipping box or similar protective packaging to prevent damage to the delicate glass bottles during transit.
Dispatch and Tracking
Send your parcel using a tracked courier service and retain your proof of postage until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing